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Heritage Estate Management is a full service boutique company providing household staffing and hands on property management services throughout California and the West Coast.
Client Resources
HEM offers a full range of services geared toward keeping your estate operating seamlessly. We are dedicated to providing an unparalleled service in order to streamline your home and make your life easier. Whether this entails securing you with the best qualified and fully vetted staff for you and your family or hands on property management, training existing staff, managing vendors, implementing new systems and processes, we are excited to help.
Client Resources
HEM offers a full range of services geared toward keeping your estate operating seamlessly. We are dedicated to providing an unparalleled service in order to streamline your home and make your life easier. Whether this entails securing you with the best qualified and fully vetted staff for you and your family or hands on property management, training existing staff, managing vendors, implementing new systems and processes, we are excited to help.
Household Staffing
How many staff members do you need to support the smooth running of your property and lifestyle? Recruiting the highest caliber of domestic staff, we are committed to personally assisting you at every stage of the hiring and placement process and beyond in order to ensure the perfect match.
STAFF MANAGEMENT
Our hands on household experience equips us to identify what your needs are and implement successful strategies. Whether it be working with new or existing staff, revising schedules, food and beverage service training, helping to manage expectations by devising detailed job descriptions.
HOUSEHOLD AND TRAINING MANUALS
As former Estate Managers, we enjoy nothing more than a set of fully comprehensive household manuals that make everyones life easier! Structure and clear direction ensures that all staff are at ease and fully informed as to the duties and expectations of their role.
REQUEST HELP
What do you need our help with:
Household Staffing
Hands-on Property Management
Staff Management
Household and Training Manuals
Property Management
Property Management
HEM offers fully customized on-site/remote property management services giving you the privacy that you deserve to enjoy your home. We offer an in depth assessment of your property, both interior and exterior, in order to further understand your needs and devise a game plan.
Staff Training
Staff Training
We offer a range of staff management services, including:
Household
Development of household protocols and procedures
Fully comprehensive staff training
Security and safety procedures
Staff
Detailed job descriptions and clearly outlined duties and responsibilities
Fully local, state and federal compliant and comprehensive employee handbooks
Nanny Training – tailored one on one training and guidelines to best suit the needs of you and your children
Housekeeper Training - customized training, such as laundry care, table and service etiquette and Executive Housekeeper training
Offsite class in nutrition and food preparation.
Detailed Staff Schedules
Master staff schedule
Weekly light, deep cleaning and daily maintenance check lists
Daily walk-through property check lists
Directions for opening and closing of residence, including bi annual and seasonal
Service
Proper table setting and silver service etiquette
Proper cleaning techniques and clothing care
White glove cleaning and home organization
Staff Training and Management
Coaching and development of employees
Monthly staff meetings
Uniform guidance
